What is Processing Fee ?

Processing Fee are charges levied by Burb Tex for the services rendered on the platform such as providing technical expertise, brand aggregation, packaging, shipping and delivering products, as well as post-sale support. They allow Burb Tex to mitigate various costs incurred by the platform and ensure smooth running and efficient customer service.

What are the components of Processing Fee?

The Processing Fee may consist of a Platform Fees, Packaging Fees, and Shipping Fees. These charges are calculated and displayed at the checkout page.

Why am I supposed to pay shipping fee?

The Shipping Fee covers the cost of transporting your order from our seller to your designated delivery address. It includes expenses such as transportation charges, and any associated fees imposed by the shipping carrier.

Why am I supposed to pay platform fee?

Platform Fee is levied by Burb Tex for the services rendered on the platform such as providing technical expertise, brand aggregation and post-sale support.

Why am I supposed to pay packaging fee?

Packaging Fee are levied to securely package your order, ensuring the protection of your items during transit so that you receive them in perfect condition.

Will I get back the entire amount or only a partial amount in case of return/cancellation?

In the event of order cancellations, a full refund, inclusive of the Processing Fee, will be processed. However, once the order is shipped, only the product amount will be refunded, excluding the processing fees.

I haven't received my delivery. Why is the entire refund amount not issued?

For returns or undelivered orders, the Processing Fee is non-refundable; the refund will be issued for the product amount only.

How can I initiate a return?

• Go to Order History and select the items you want to return.

• Click on the Return option below the item.

• Select your reason for returning the item and confirm your return request.

You will have to share your order number the one from your confirmation email or SMS with us, along with the reason for your return. Note that in some cases, we might not find the reason for returns acceptable because of seller policies; in such cases, we will call and advice you on next steps.

What is the time-period within which I can return a product?

In general, product return timelines range from 0 to 30 days; however, we recommend that you visit the product page for detailed information about each product's return window.

Here is a list of product categories and their respective return windows:
1. Apparel and other non-electronic products - 30 days from product delivery date
2. Watches - 15 days from product delivery date
3. Electronics - Example: Security Cameras, Audio Store, Speakers, Health & Grooming, Tech Accessories, Smart Homes etc are non-returnables.

Please note that returns will only be accepted if the product received is 'not as described', 'defective', 'damaged' or 'not working when reviewed'.

In case of post-usage defects, we suggest you to avail the manufacturer warranty by contacting them or visiting their authorised service centre for additional assistance.

P.S.: Burb Tex reserves the right to amend the Returns Policy as and when necessary.

When are returns not possible?

Returns are not possible in cases where the brand/seller has mandated a no return policy, or for hygiene reasons. Also, we cannot accept returns after return timeline has lapsed.
If you’ve shopped on Burb Tex, here are some products we can’t take back at all:

• Innerwear, lingerie, socks, clothing freebies and swimsuits, for hygiene reasons

• Perfumes, personal and beauty care products, as mandated by the seller

• Products that have already been used or installed, as mandated by the seller

• Products that have been tampered with or are missing serial numbers, as mandated by the seller

• Personalised/engraved items, as mandated by the seller.

For complete details please refer to our Returns Policy here .

How should I pack my product for the return?

Enclose the products, in original condition and packaging, along with the original box, as part of the return package. Remember, we can’t offer refunds for products if their tags labels or seals have been tampered with – so be extra careful. Also, in case of self-couriered returns, email us proof of dispatch the slip/air way bill provided by the logistics company at burbtextiles@gmail.com. To find out all you need to know about returns, refer to our Returns Policy

Can I get a replacement for the product I’ve ordered?

Unfortunately, we can’t replace products that you’ve already ordered. Instead, you can request a return and place a separate order for the new products you want to order.

Can I return a part of my order?

Yes you can. Just select the products you want to return and initiate the return right away. You should know that we can’t accept returns of incomplete product combos for example: Buy one get one free combos, free gifts, etc

When I’m returning a product, do I have to return the free gift that I got with it as well?

Yes. Any freebies/gifts that you received will need to be returned along with the original product.

The free gift I’ve received is damaged/not working. What should I do?

Please get in touch with us and we will resolve it for you. Please raise a complaint with us using Burb Tex Care link on the website or the My Account section on App

What is the pick-up process for the return of a product?

Once you’ve made a return request with us, a pick-up will be arranged in 2 working days, in the case of apparel and accessories. In the case of electronics products, a pick-up will be initiated after the return request has been approved.

Can I cancel my return request and choose to keep the product?

Yes it is possible. To cancel your return request, please visit 'My Account' section.

How do I track the status of a product I have returned?

Once the return request is approved, you will receive a SMS notification that contains the airway bill number. You can use it to track your return on our logistics partner's website

I have received my order, but I can't see an option to initiate returns. What should I do?

It may take our logistics partner some time to update the delivery status online. Please allow 48 hours for the delivery status to be updated. You can then place your return request